Refund Policy

We aim to provide a pleasant and reliable shopping experience and strive to support customers throughout their purchase journey.

Returns and Exchanges

Requests for returns or exchanges may be considered within 60 days from the purchase date, depending on the condition of the item and the circumstances involved. Generally, items may be eligible if they arrive with issues, do not match the original order, or remain in their original packaging.

Requests made after 60 days from purchase may not be accepted.

To request a return or exchange, customers may be asked to provide supporting images or videos along with their order details. Each request will be reviewed and handled according to our internal guidelines.

Please note that returns or refunds may not be available in cases where an incorrect product option or edition was selected at checkout. Customers are encouraged to review their selections carefully before completing a purchase. In some cases, changes may be possible prior to shipment.

Return Shipping

Return shipping costs are generally the responsibility of the customer. For higher-value items, using a shipping method with tracking or insurance is recommended, as receipt of returned items cannot be ensured without proper documentation.

Refunds

Once a returned item is received and reviewed, customers will be notified regarding the status of their request. Approved refunds are typically issued back to the original payment method used at checkout.

Refund Processing Time

Please be aware that refund processing times may vary depending on the payment provider. If a refund does not appear within a reasonable timeframe, customers may contact support for further assistance.

Gifts

For eligible gift returns, store credit may be issued instead of a monetary refund. Details will be provided once the returned item has been received.

Damaged Items

If an item arrives damaged or defective, customers are encouraged to report the issue shortly after delivery. Delayed reports may affect the ability to process the request. Delivery and tracking information may be used during the review process.

Feedback

Customer feedback and inquiries are always welcome and help us improve our services and products.